From concept to mindset

CX Conference Bucharest 2023

25 October | Nord Events Center

Discover the power of CX in Romania

CX Conference Bucharest 2023 brings together industry experts, top managers, and CX leaders.

Join us for a day of inspiration, insights, and networking.

Presenting the first Customer Experience Study of the Romanian CX Maturity.

Together, we’ll explore the 6 pillars of the Customer Experience Roadmap.

CX Strategy

CX Culture

Customer journey

Employee Journey

Voice of Customers

CX Technology

Strategies at CX Conference
Don’t miss it

Join us on October 25 at 9:30 a.m. for an extraordinary and inspiring experience at Nord Events Center in Bucharest!

We believe in breaking down barriers and providing professionals in our country with the tools and knowledge they need to grow, learn, and collaborate.

Discover CX Conference agenda

Designed for leaders

  • Customer Experience
  • Marketing
  • Human Resources
  • Sales
  • Customer Care
  • Contact Centre
  • Operations
  • Entrepreneurship

CX Conference Bucharest 2023 is an unique opportunity for you to discover how to drive growth, retain customers, and strengthen your brand through exceptional customer experiences.

ARE YOU READY?

attendees watching a presentation at CX Conference

Uncover Customer Experience Maturity in Romania

Gain insights from the results of the study on CX Maturity in Romania and understand where you stand compared to industry benchmarks.

Understand the impact of CX in business growth

Find out how excellent CX gains customer loyalty, employee motivation, and the sustainable growth of your company.

Stay ahead with the latest trends and best practices in the world

Stay up-to-date with the latest trends and best practices in the world of customer experience, ensuring you remain ahead of the curve.

Learn form CX best practices

Learn from CX leaders and experts what are the secrets of successful CX strategies implemented in Romania. Get inspired to develop a solid CX structure within the company.

Engage leaders in CX Strategy

Learn how to engage leaders within your organisation to develop a customer-focused strategy.

Access valuable resources and expertise

Receive the study on CX Maturity in Romania and access to valuable resources and tools that will enhance your knowledge and skills in the field of CX.

Boost financial results and strengthen brand

Discover how investing in customer experience can yield tangible financial results and reinforce your brand's reputation in the market.

Harness the power of a dedicated CX department

Find out how a team of CX specialists is a competitive advantage on the market: it can drive customer-centric culture and initiatives throughout your organisation.

Listen the voice of customers

Understand the significance of the customer's voice and discover effective strategies for collecting and utilising customer feedback to drive continuous improvement.

Discover how to continuously improve customer journey

Explore the world of Customer Journey Management and discover practical ways to create seamless and memorable experiences at every touchpoint.

Learn about Digital Experience

Stay informed about the latest trends and strategies in digital experience and leverage technology to deliver exceptional customer interactions.

Expand your network and learn from industry experts

Connect and exchange ideas with like-minded professionals, and learn from industry experts, making valuable connections in the industry.

Don’t miss it!  

Develop your skills in one of the most important areas of modern business. Join us at the CX Conference Bucharest 2023 and unlock the true potential of customer experience.

Maximise Your Potential Now

Get invaluable insights from our inspiring speakers

Ian Golding, CX Conference speaker
Ian Golding, a renowned CCXP-certified consultant, empowers top companies with strategic guidance on CX, measurement, improvement, and employee advocacy. With extensive expertise spanning retail, finance, logistics, telecoms, and pharmaceuticals, Ian has globally implemented effective CX tools and methodologies. He also offers comprehensive training and mentoring, supporting CX professionals in attaining their CCXP accreditation.

Ian Golding, CCXP

Founder

Faran Niaz, CX Conference Speaker
Faran Niaz revolutionises Customer Experience, helping businesses achieve success. With 25 years of hands-on expertise, Faran excels in Agile and Journey mapping, adapting to remote work, and enabling global competitiveness. His achievements include propelling a bank from 23rd to No.1 in CX within 4 years, maintaining the top position for 7 consecutive years.

Faran Niaz

Founder & CEO

Alina Dimbean, CX Conference speaker
Alina Dimbean leads E.ON Romania Group's CX Team, employing Design Thinking and Agile methods to enhance customer journeys and experiences. With over 10 years of experience, she fosters cross-functional collaboration, driving cultural transformation for a customer-centric company. Alina's efforts have resulted in improved CX for both B2C and B2B segments at E.ON Romania.

Alina Dimbean

Customer Excellence

Director

Madalina Uceanu, CX Conference speaker
With 25+ years of HR experience, Madalina specialises in headhunting and career advisory for C-level professionals. She provides HR consultancy and development programs for multinational & entrepreneurial organizations. In 2009, she launched Portal HR, a valuable resource of people management information. Her HR boutique, Career Advisor, has a team of 10 consultants and recently expanded also on Tech hunting, currently managing complex IT talent acquisition projects in Romania and Europe.

Madalina Uceanu

Managing

Partner 

Viorel Voicu, CX Conference speaker
With 8 years in CX and 5 in Customer Operations, Viorel Voicu designs purposeful narratives and meaningful experiences. Understanding customer needs, values, and emotions, he builds lasting partnerships. With broad CX expertise in Telecom, Tobacco, and Banking, Viorel currently contributes at OTP Bank Romania, delivering exceptional brand experiences that exceed expectations.

Viorel Voicu

Deputy Director Brand Marketing

&  Customer Experience

Andreea Coca, CX Conference speaker
Andreea Coca is a CCXP and Chartered Marketer passionate about every aspect of CX. Her background includes market research and research integration, CX consulting and training. She is coordinating a team that in the 2.5 years has steadily grown from only herself to an additional 8 members. In addition, she facilitates CX courses and workshops in partnership with Institutul de Marketing.

Andreea Coca

Customer Experience

& Quality Manager

Ana Iorga, CX Conference speaker
Ana Iorga, a Medical Doctor with PhD in Consumer Neuroscience, and MBA in Marketing & Finance, is an expert in consumer neuroscience and behavioural sciences. She has extensive expertise in the world of design, communication and branding for diverse industries. She holds a CCXP Certification and, as the Chair of CXPA’s European Council, she is actively involved in expanding CX across Europe.

Ana Iorga

CEO and Chief Neuroscientist

With a strong background as a medical professional, Natalia Sturza has made it her life's mission to address the gaps in the healthcare system and meet the genuine needs of patients. Today, Natalia Sturza holds the position of CEO at Felicia Group of Companies, the second-largest pharmaceutical distributor in Moldova, commanding a market share of more than 25%. Natalia Sturza's tireless dedication to the healthcare sector, coupled with her visionary leadership, has positioned her as a driving force in the industry, catalyzing positive changes and innovation in the pursuit of healthier communities.

Natalia Sturza

CEO 

An essential role within modern organizations is held by the Head of the Control and Audit Department. This position occupies a central place in ensuring compliance, transparency, and operational efficiency within the organization. Vera plays a crucial role in the organization's governance and assists in safeguarding the organization's assets and reputation. Her role contributes to establishing a solid foundation for sustainable business development.

Vera Bucuci

Head of Control and Audit Department

Gabriela Ciupitu, CX Conference speaker
Gabriela Ciupitu is ranked #2 in the Top CX Influencers in the World, according to Customer Experience Magazine. With 17+ years in multinationals and entrepreneurship, she helps businesses in Romania and SEE implement customer-centric strategies. As a CCXP and co-author of "Customer Experience 4," Gabriela's recognized approach extends to international organisations, including the Customer Institute board.

Gabriela Ciupitu, CCXP

Co-founder

Adrian Lipolit, CX Conference speaker
Adrian Lipolit, with 30+ years of experience in multinational companies, entrepreneurship, and consultancy in Romania and SEE, prioritises outstanding customer, employee, and partner experiences. He actively contributes to the European Customer Experience Organisation and serves on the European Customer Centricity Awards judging team. With Gabriela Ciupitu, Adrian created the Romanian CX Professionals Community. Join the conference and discover valuable knowledge and practical solutions to enhance customer and employee relations.

Adrian Lipolit

Co-founder

Ian Golding, CX Conference speaker
Ian Golding, a renowned CCXP-certified consultant, empowers top companies with strategic guidance on CX, measurement, improvement, and employee advocacy. With extensive expertise spanning retail, finance, logistics, telecoms, and pharmaceuticals, Ian has globally implemented effective CX tools and methodologies. He also offers comprehensive training and mentoring, supporting CX professionals in attaining their CCXP accreditation.

Ian Golding, CCXP

Founder

Faran Niaz, CX Conference Speaker
Faran Niaz revolutionises Customer Experience, helping businesses achieve success. With 25 years of hands-on expertise, Faran excels in Agile and Journey mapping, adapting to remote work, and enabling global competitiveness. His achievements include propelling a bank from 23rd to No.1 in CX within 4 years, maintaining the top position for 7 consecutive years.

Faran Niaz

Founder & CEO

Alina Dimbean, CX Conference speaker
Alina Dimbean leads E.ON Romania Group's CX Team, employing Design Thinking and Agile methods to enhance customer journeys and experiences. With over 10 years of experience, she fosters cross-functional collaboration, driving cultural transformation for a customer-centric company. Alina's efforts have resulted in improved CX for both B2C and B2B segments at E.ON Romania.

Alina Dimbean

Customer Excellence Director

Madalina Uceanu, CX Conference speaker
With 25+ years of HR experience, Madalina specialises in headhunting and career advisory for C-level professionals. She provides HR consultancy and development programs for multinational & entrepreneurial organizations. In 2009, she launched Portal HR, a valuable resource of people management information. Her HR boutique, Career Advisor, has a team of 10 consultants and recently expanded also on Tech hunting, currently managing complex IT talent acquisition projects in Romania and Europe.

Madalina Uceanu

Managing

Partner 

Viorel Voicu, CX Conference speaker
With 8 years in CX and 5 in Customer Operations, Viorel Voicu designs purposeful narratives and meaningful experiences. Understanding customer needs, values, and emotions, he builds lasting partnerships. With broad CX expertise in Telecom, Tobacco, and Banking, Viorel currently contributes at OTP Bank Romania, delivering exceptional brand experiences that exceed expectations.

Viorel Voicu

Deputy Director Brand Marketing

&  Customer Experience

Andreea Coca, CX Conference speaker
Andreea Coca is a CCXP and Chartered Marketer passionate about every aspect of CX. Her background includes market research and research integration, CX consulting and training. She is coordinating a team that in the 2.5 years has steadily grown from only herself to an additional 8 members. In addition, she facilitates CX courses and workshops in partnership with Institutul de Marketing.

Andreea Coca

Customer Experience

& Quality Manager

Ana Iorga, CX Conference speaker
Ana Iorga, a Medical Doctor with PhD in Consumer Neuroscience, and MBA in Marketing & Finance, is an expert in consumer neuroscience and behavioural sciences. She has extensive expertise in the world of design, communication and branding for diverse industries. She holds a CCXP Certification and, as the Chair of CXPA’s European Council, she is actively involved in expanding CX across Europe.

Ana Iorga

CEO and Chief Neuroscientist

With a strong background as a medical professional, Natalia Sturza has made it her life's mission to address the gaps in the healthcare system and meet the genuine needs of patients. Today, Natalia Sturza holds the position of CEO at Felicia Group of Companies, the second-largest pharmaceutical distributor in Moldova, commanding a market share of more than 25%. Natalia's tireless dedication to the healthcare sector, coupled with her visionary leadership, has positioned her as a driving force in the industry, catalyzing positive changes and innovation in the pursuit of healthier communities.

Natalia Sturza

CEO

An essential role within modern organizations is held by the Head of the Control and Audit Department. This position occupies a central place in ensuring compliance, transparency, and operational efficiency within the organization. Vera plays a crucial role in the organization's governance and assists in safeguarding the organization's assets and reputation. Her role contributes to establishing a solid foundation for sustainable business development.

Vera Bucuci

Head of  Control and Audit Department

Gabriela Ciupitu, CX Conference speaker
Gabriela Ciupitu is ranked #2 in the Top CX Influencers in the World, according to Customer Experience Magazine. With 17+ years in multinationals and entrepreneurship, she helps businesses in Romania and SEE implement customer-centric strategies. As a CCXP and co-author of "Customer Experience 4," Gabriela's recognized approach extends to international organisations, including the Customer Institute board.

Gabriela Ciupitu, CCXP

Co-founder

Adrian Lipolit, CX Conference speaker
Adrian Lipolit, with 30+ years of experience in multinational companies, entrepreneurship, and consultancy in Romania and SEE, prioritises outstanding customer, employee, and partner experiences. He actively contributes to the European Customer Experience Organisation and serves on the European Customer Centricity Awards judging team. With Gabriela Ciupitu, Adrian created the Romanian CX Professionals Community. Join the conference and discover valuable knowledge and practical solutions to enhance customer and employee relations.

Adrian Lipolit

Co-founder

Meet Your host

Aurelian Ciocan, CX Conference Host

Aurelian Ciocan  is known in the television and radio industry for delivering public speaking and diction courses for over 15 years to the largest television networks and corporations in Romania and the Republic of Moldova.
He is referred to as the diction teacher of television celebrities, as his portfolio includes 25 television stations and radio channels.

Get ready for an unforgettable experience as Aurelian guides us through the CX Conference with enthusiasm and charm.

Join the conference and discover valuable knowledge and practical solutions to enhance customer and employee relations.

Join the conference Now

The Agenda: What to Expect and Other Exciting Surprises

Get ready for a day filled with vibrant energy, invaluable insights, inspiration, delightful surprises, and exceptional networking opportunities.

Discover how you can revolutionise Customer Experience in Romania in just one day!

CX IN ROMANIA

CX Best Practices in Romania

VIOREL VOICU, OTP Bank Romania

ANDREEA COCA, Sodexo Romania

ANA IORGA, Buyer Brain

ALINA DIMBEAN, E.ON

GABRIELA CIUPITU, Customer Experience Romania

Gain insights into the best practices in CX in Romania and how a dedicated CX department can bring significant advantages to business.

Customer Centric Culture and Employee Experience

MADALINA UCEANU, Career Advisor

NATALIA STURZA, Felicia

Find out the image of customer-centric culture within Romanian companies and how to create exceptional employee experiences.

CX Maturity Study in Romania

GABRIELA CIUPITU, Customer Experience Romania

ADRIAN LIPOLIT, Customer Experience Romania

Discover the exclusive findings from Romania’s first and only study on CX Maturity (CX Strategy, Customer-Centric Culture and CX Governance, Employee Journey, Customer Journey, Voice of Customer,  and Processes and Technologies).

CX STANDARDS

CX Strategy & Leadership Involvement

IAN GOLDING, Customer Experience Consultancy

Understand how setting up the right CX strategy and earning leaders’ buy-in drives organisational transformation.

ROX - Return on Experience

FARAN NIAZ, CX Future

Explore the benefits companies gain from delivering outstanding customer experiences, including financial, operational, image, and brand.

CX ROADMAP

CX Team & Governance

ADRIAN LIPOLIT, Customer Experience Romania

VERA BUCUCI, Felicia

ALINA DIMBEAN, E.ON

Discover how different types of CX Team and Governance are essential for any business that aims to remain relevant and competitive, ensuring customer satisfaction and loyalty.

Voice of Customers

GABRIELA CIUPITU, Customer Experience Romania

Learn how to effectively collect feedback through various channels and use it to shape your company’s strategy, processes, digitalization, and organisational culture.

Customer Persona - first step to the customer journey

VIOREL VOICU, OTP Bank Romania

Understand why and how creating customer personas helps your business understand your target audience and their usage of your products or services.

Customer Journey Management

IAN GOLDING, Customer Experience Consultancy

GABRIELA CIUPITU, Customer Experience Romania

Explore how Customer Journey Management focuses on continuous improvement, aligns with customer feedback, it gives your business a competitive advantage.

Digital Experience

Discover the role of technology in the customer journey and how it can enhance internal processes and provide fast, personalised customer support.

NETWORKING EXPERIENCE BETWEEN TASTE AND FLAVOURS

Open discussions, interviews, wine tasting, and snacks

Start your experience now

The value of an experience to remember

Be the first to access the groundbreaking study on Customer Experience assessment in our country: Maturity in Romania.

Select the package that suits you and your company’s needs and bring your entire team with you.

Prices are without VAT.

With your ticket, you’ll receive an exclusive copy of the CX Maturity study in Romania, including expert conclusions and insights. Enjoy all the captivating events on our agenda, indulge in delicious lunch breaks, energise with refreshing coffee breaks and drinks, and receive valuable materials and presentations.

Partners

The exceptional journey at CX Conference Bucharest 2023 is brought to you by our valued supporters and partners.

Strategic Partners

Media Partners

Event Partners

Want to create an unforgettable experience? Join us as a partner and leave a lasting impact.

Become our partner

The Venue. All exciting experiences happen here

the Venue of the CX Conference

We are welcoming you to Nord Events Centre.

Located in the heart of Bucharest’s business district, Pipera, our venue provides easy access. Just a short walk from the Pipera Underground Station and offering ample parking space, you can arrive conveniently and park your car with peace of mind.

Eveniment organizat de

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J40/12460/2021

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