CX Conference Bucharest 2024 brings together industry experts, top managers, and CX leaders.
Join us for 2 days of inspiration, workshops, insights, and networking at InterContinental Athénée Palace Bucharest.
Together, we’ll explore the right balance between Human and Digital in crafting the perfect Customer Experience.
Join us on October 16 and 17 from 9:00 AM to 5:30 PM for an extraordinary and inspiring experience!
We believe in breaking down barriers and providing professionals in our region with the tools and knowledge they need to grow, learn, and collaborate.
CX Conference Bucharest 2024 is a unique opportunity for you to discover how to drive growth, reduce costs, retain customers, and strengthen your brand through exceptional customer experiences.
Don’t miss it!
Develop your skills in one of the most important areas of modern business. Join us at the CX Conference Bucharest 2024 and unlock the true potential of customer experience.
Founder
CEO
President & Founder
Head of Customer Experience
General Director
Vice President of Operations
Director CX and Client Management
CX Manager
Director CX Programs
Managing Director
Product Owner
Co-founder & Marketing Director
CEO
Senior Expert Data Solutions & Insights
Regional Manager SEE
Co-founder
Co-founder
Join the CX Conference and discover valuable knowledge and practical solutions to find the right balance between Human and Digital Experience in designing Customer and Employee Experience.
What to Expect and Other Exciting Surprises
October 16, from 9:00 to 17:30, get ready for the CX Conference – a day of vibrant energy, invaluable insights, inspiration, delightful surprises, and exceptional networking opportunities.
October 17, from 9:00 to 17:45, attend the CX Workshops to enhance your knowledge and get answers to the most pressing questions.
Enjoy all the captivating topics and workshops on our agenda, indulge in delicious lunch breaks, energise with refreshing coffee breaks and a selection of drinks.
IAN GOLDING, Customer Experience Consultancy
Learn what the true financial impact of a customer-led strategy should be, and how that can be realised in the short, medium, and long term.
ALEXANDRU NICULESCU, eMag
CAROLINA BUGAIAN, Moldcell
MIRCEA CAPATINA, Smart Bill
IAN GOLDING, Customer Experience Consultancy
GABRIELA CIUPITU, Customer Experience Romania
Discover how to reshape the Customer Experience as AI drives enhancement, making it more personalized, efficient, and emotionally attuned.
CODIN CARAGEA, Alinma Bank
Explore how human centric approach and empathy are integrated into the technology design.
VALENTIN RADU, Omniconvert
CATALIN SERBAN, OMV Petrom
Learn how combining qualitative and quantitative insights can results in more impactful decisions and foster stronger internal alignment on what truly matters.
STEFAN DUMITRU, Staffino
GABRIELA CIUPITU, Customer Experience Romania
ADRIAN LIPOLIT, Customer Experience Romania
Discover exclusive insights from the latest study on CX Maturity in Romania and Moldova, aligned with customers’ real perceptions from online reviews. We’ll explore the gap between the experiences companies believe they’re delivering and what customers are actually saying.
STEFAN OSTHAUS, Customer Institute
Find out about AI implementations in CX. Discover what the solutions, challenges and outcomes are, and how to “naturally” use “artificial” intelligence in CX.
HUNOR KOVACS, Geomant
IOAN BLEZA, Banca Transilvania
Explore how Geomant Queueing streamlined Banca Transilvania’s branch operations, reduced wait times, and elevated client satisfaction.
ANA MAGALIA, Hurdle
IOANA BARBU, Daikin Romania
SABINA COHEN VIDA, Bitdefender
GABRIELA CIUPITU, Customer Experience Romania
Gain insights into the best CX practices in Romania and how an exceptional CX strategy and team will bring significant advantages to local business.
MOHAMED LATIB, CX University
Discover how you can synchronise EX and CX strategies in your company to create lasting value, improve customer satisfaction, increase revenues, and better brand perception.
CODIN CARAGEA, Alinma Bank
STEFAN OSTHAUS, Customer Institute
MOHAMED LATIB, CX University
Select the ticket that suits you and your company’s needs and bring your entire team with you.
*Please note: VAT will be added to the ticket price at checkout
The CX Conference and the CX Workshops will start at 9:00 AM and will end at 5:30 PM. With your ticket, you’ll receive an exclusive copy of this year’s CX Maturity study, including expert conclusions and insights. Enjoy all the captivating events on our agenda, indulge in delicious lunch breaks, energise with refreshing coffee breaks, and receive valuable materials and presentations.
The exceptional journey at CX Conference Bucharest 2024 is brought to you by our valued partners.
Want to create an unforgettable experience? Connect with the CX industry and present your brand to an eager and engaged audience. Build new connections and partnerships at CX Conference Bucharest 2024. Join us as a partner and leave a lasting impact.
All exciting experiences happen here
We are welcoming you to InterContinental Athénée Palace Bucharest.
Located in the heart of Bucharest (Episcopiei 1-3, 010292) , our venue provides easy access from Piata Romana Underground Station and offers ample parking space.