CX Conference Bucharest 2023 brings together industry experts, top managers, and CX leaders.
Join us for a day of inspiration, insights, and networking.
Presenting the first Customer Experience Study of the Romanian CX Maturity.
Together, we’ll explore the 6 pillars of the Customer Experience Roadmap.
CX Strategy
CX Culture
Customer journey
Employee Journey
Voice of Customers
CX Technology
Join us on October 25 at 9:30 a.m. for an extraordinary and inspiring experience at Nord Events Center in Bucharest!
We believe in breaking down barriers and providing professionals in our country with the tools and knowledge they need to grow, learn, and collaborate.
CX Conference Bucharest 2023 is an unique opportunity for you to discover how to drive growth, retain customers, and strengthen your brand through exceptional customer experiences.
Don’t miss it!
Develop your skills in one of the most important areas of modern business. Join us at the CX Conference Bucharest 2023 and unlock the true potential of customer experience.
Founder
Founder & CEO
Customer Excellence
Director
Managing
Partner
Deputy Director Brand Marketing
& Customer Experience
Customer Experience
& Quality Manager
CEO and Chief Neuroscientist
CEO
Head of Control and Audit Department
Co-founder
Co-founder
Founder
Founder & CEO
Customer Excellence Director
Managing
Partner
Deputy Director Brand Marketing
& Customer Experience
Customer Experience
& Quality Manager
CEO and Chief Neuroscientist
CEO
Head of Control and Audit Department
Co-founder
Co-founder
Aurelian Ciocan is known in the television and radio industry for delivering public speaking and diction courses for over 15 years to the largest television networks and corporations in Romania and the Republic of Moldova.
He is referred to as the diction teacher of television celebrities, as his portfolio includes 25 television stations and radio channels.
Get ready for an unforgettable experience as Aurelian guides us through the CX Conference with enthusiasm and charm.
Join the conference and discover valuable knowledge and practical solutions to enhance customer and employee relations.
Get ready for a day filled with vibrant energy, invaluable insights, inspiration, delightful surprises, and exceptional networking opportunities.
Discover how you can revolutionise Customer Experience in Romania in just one day!
VIOREL VOICU, OTP Bank Romania
ANDREEA COCA, Sodexo Romania
ANA IORGA, Buyer Brain
ALINA DIMBEAN, E.ON
GABRIELA CIUPITU, Customer Experience Romania
Gain insights into the best practices in CX in Romania and how a dedicated CX department can bring significant advantages to business.
MADALINA UCEANU, Career Advisor
NATALIA STURZA, Felicia
Find out the image of customer-centric culture within Romanian companies and how to create exceptional employee experiences.
GABRIELA CIUPITU, Customer Experience Romania
ADRIAN LIPOLIT, Customer Experience Romania
Discover the exclusive findings from Romania’s first and only study on CX Maturity (CX Strategy, Customer-Centric Culture and CX Governance, Employee Journey, Customer Journey, Voice of Customer, and Processes and Technologies).
IAN GOLDING, Customer Experience Consultancy
Understand how setting up the right CX strategy and earning leaders’ buy-in drives organisational transformation.
FARAN NIAZ, CX Future
Explore the benefits companies gain from delivering outstanding customer experiences, including financial, operational, image, and brand.
ADRIAN LIPOLIT, Customer Experience Romania
VERA BUCUCI, Felicia
ALINA DIMBEAN, E.ON
Discover how different types of CX Team and Governance are essential for any business that aims to remain relevant and competitive, ensuring customer satisfaction and loyalty.
GABRIELA CIUPITU, Customer Experience Romania
Learn how to effectively collect feedback through various channels and use it to shape your company’s strategy, processes, digitalization, and organisational culture.
VIOREL VOICU, OTP Bank Romania
Understand why and how creating customer personas helps your business understand your target audience and their usage of your products or services.
IAN GOLDING, Customer Experience Consultancy
GABRIELA CIUPITU, Customer Experience Romania
Explore how Customer Journey Management focuses on continuous improvement, aligns with customer feedback, it gives your business a competitive advantage.
Discover the role of technology in the customer journey and how it can enhance internal processes and provide fast, personalised customer support.
Be the first to access the groundbreaking study on Customer Experience assessment in our country: Maturity in Romania.
Select the package that suits you and your company’s needs and bring your entire team with you.
Prices are without VAT.
With your ticket, you’ll receive an exclusive copy of the CX Maturity study in Romania, including expert conclusions and insights. Enjoy all the captivating events on our agenda, indulge in delicious lunch breaks, energise with refreshing coffee breaks and drinks, and receive valuable materials and presentations.
The exceptional journey at CX Conference Bucharest 2023 is brought to you by our valued supporters and partners.
Want to create an unforgettable experience? Join us as a partner and leave a lasting impact.
We are welcoming you to Nord Events Centre.
Located in the heart of Bucharest’s business district, Pipera, our venue provides easy access. Just a short walk from the Pipera Underground Station and offering ample parking space, you can arrive conveniently and park your car with peace of mind.